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How long do the caramels stay fresh?
We never use any artificial preservatives, so our caramels will be best when eaten fresh. Simply keep it in a cool, dry place and enjoy within 2-3 weeks. Eating caramels beyond peak freshness won't hurt you, but the texture of the caramels will not be the same.
How do I store the caramel?
Store in a cool, dry place. We recommend freezing any caramels you won't eat within 2 weeks.
How many caramels are in each box?
The 1 lb box comes with 24 pieces of caramels. The 1/2 lb box comes with 12 pieces of caramels.
Are your caramels gluten-free?
Yes, but we are not certified gluten free because we do not cook in a gluten free kitchen.
I am local, can I pick up my caramels instead of getting them shipped?
Yes you can, email us at kwokacaramel@gmail.com to place your order.
I just placed an order, when will it ship?
We typically ship within 7 days of receiving your order. We ship our orders using priority mail. Depending on where you live in the U.S. delivery takes 2-4 business days. All caramels are shipped from New Jersey.
***COVID update***: We are shipping out orders as usual, but many carriers are experiencing transit delays during the holidays, so please bare with us.
I have entered an incorrect address what do I do now?
Send us an email at kwokacaramel@gmail.com
How long does shipping take?
2-4 business days.
I did not receive a tracking number, how do I get one?
You should receive a tracking number once your order has shipped. If you didn't you can request one by emailing us at kwokacaramel@gmail.com
I want to send these caramels as a gift, can I leave a gift message?
Yes you can, once you checkout you get an option to choose if it is a gift. You can then write your own gift message.
Do you ship internationally?
Unfortunately, we do not currently offer international shipping.
Any other questions do not hesitate to contact us at: kwokacaramel@gmail.com