How long do the caramels stay fresh?

We never use any artificial preservatives, so our caramels will be best when eaten fresh. Simply keep it in a cool, dry place and enjoy within 2-3 weeks. Eating caramels beyond peak freshness won't hurt you, but the texture of the caramels will not be the same.

How do I store the caramel?

Store in a cool, dry place. We recommend freezing any caramels you won't eat within 2 weeks.

How many caramels are in each box?

The 1 lb box comes with 24 pieces of caramels. The 1/2 lb box comes with 12 pieces of caramels.

Are your caramels gluten-free?

Yes, but we are not certified gluten free because we do not cook in a gluten free kitchen.

I am local, can I pick up my caramels instead of getting them shipped?

Yes you can, email us at kwokacaramel@gmail.com to place your order.

I just placed an order, when will it ship?

We typically ship within 7 days of receiving your order. We ship our orders using priority mail.  Depending on where you live in the U.S. delivery takes 2-4 business days. All caramels are shipped from New Jersey.

***COVID update***: We are shipping out orders as usual, but many carriers are experiencing transit delays during the holidays, so please bare with us.

I have entered an incorrect address what do I do now?
Send us an email at kwokacaramel@gmail.com

How long does shipping take?
2-4 business days.

I did not receive a tracking number, how do I get one?

You should receive a tracking number once your order has shipped. If you didn't you can request one by emailing us at kwokacaramel@gmail.com

I want to send these caramels as a gift, can I leave a gift message?

Yes you can, once you checkout you get an option to choose if it is a gift. You can then write your own gift message. 

Do you ship internationally?

Unfortunately, we do not currently offer international shipping.


Any other questions do not hesitate to contact us at: kwokacaramel@gmail.com